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At Venula.com, we strive to be as upfront and transparent as possible with regards to our terms of service and privacy policies. Here you’ll find all of the details about how we conduct ourselves when it comes to the most important aspect of our business — our customers.

If you have any questions, comments or feedback, we invite you to contact us at any time at support@venula.com We look forward to not only delivering to you the best products on the market, but also the most rewarding customer service experience imaginable.

Terms of Service

Venula.com, Inc. and/or its affiliates ("Venula") provide website features to you subject to the following conditions. If you visit, shop or purchase products at Venula.com, it is assumed that you accept these conditions. Please read them carefully and familiarize yourself with all of the specific terms. In addition, when you use any current or future Venula product or service (e.g., Gift Cards) you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.
 
ELECTRONIC COMMUNICATIONS
When you visit Venula.com or send e-mails to us, you are communicating with us electronically. As a result, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
 
COPYRIGHT
All content included on Venula.com, such as text, graphics, logos, button icons, and images, is the property of Venula or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Venula and protected by U.S. and international copyright laws. All software used on this site is the property of Venula or its software suppliers and protected by United States and international copyright laws.
 
TRADEMARKS
Venula.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, or trade dress of Venula in the U.S. and/or other countries. Venula's trademarks and trade dress may not be used in connection with any product or service that is not Venula's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Venula. All other trademarks not owned by Venula that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Venula.
 
 
LICENSE AND SITE ACCESS
Venula grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Venula. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Venula. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Venula without express written consent. You may not use any meta tags or any other "hidden text" utilizing Venula's name or trademarks without the express written consent of Venula. Any unauthorized use terminates the permission or license granted by Venula. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Venula.com so long as the link does not portray Venula, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Venula logo or other proprietary graphic or trademark as part of the link without express written permission.
 
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. It is the intent of Venula to sell products to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use Venula.com only with involvement of a parent or guardian. Venula reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
 
COPYRIGHT COMPLAINTS
Venula respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.
 
RISK OF LOSS
All items purchased from Venula are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
 
RETURNS, REFUNDS AND TITLE
Venula does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Venula does not take title to the refunded item.
 
PRODUCT DESCRIPTIONS
Venula attempts to be as accurate as possible when describing and portraying our products. However, Venula does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Venula itself is not as described, your sole remedy is to return it in unused condition.
 
PRICING
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.
 
With respect to items sold by Venula, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Please note that this policy applies only to products sold and shipped by Venula.
 
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY VENULA ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. VENULA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, VENULA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. VENULA DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR ELECTRONIC COMMUNICATIONS SENT FROM VENULA ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VENULA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

DISPUTES
Any dispute or claim relating in any way to your visit to Venula.com or to products or services sold or distributed by Venula or through Venula.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.
 
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent Business Filings Incorporated, 1232 Q Street, 1st Floor, Sacramento, California 95811. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $1,000 unless the arbitrator determines the claims are frivolous. Likewise, Venula will not to seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

APPLICABLE LAW
By visiting Venula.com, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Venula.com, Inc.
 
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Privacy Policy, posted on this site. These policies also govern your visit to Venula.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
OUR MAILING ADDRESS
Venula.com, Inc.
578 Washington Blvd. #272
Marina del Rey, CA 90292

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