Handmade Soaps - Natural & Organic

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Customer Service

Shipping & Delivery
Our shipments are processed through FedEx which operates in conjunction with the United States Postal Service. As is standard practice, the USPS does not deliver on Sunday; thus, we kindly ask that you anticipate 4-8 business days for shipping. Standard shipping charges will apply. Orders shipped to Alaska, Hawaii, and the U.S. Virgin Islands may require 8-12 business days. Express shipments are handled by UPS. UPS does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. APO and PO Box orders will be shipped via US Postal Service. Standard shipping charges will apply.
Privacy & Security
We value your privacy as much as we value your business. At Venula.com, our goal is to make our privacy policy as straightforward and simple as possible. We know how important your privacy is to you because we share the same concerns about our own privacy. Simply put, we do not share, sell, or trade any of our customer's personal information. All information we collect from you is used solely by Venula.com to process your order or send you the products you have purchased. Occasionally, we will email you information about specials and sales we are offering for our products. All of our emails comply with the CAN-SPAM Act, which is the specific legislation that protects email users from unwanted, unsolicited emails. Each of the promotional emails we send contains a link for you to change your subscription options or unsubscribe entirely.
Returns & Replacements
If for any reason you are not satisfied with a purchase please return the unused product in its original packaging. Products purchased from Venula.com may be returned by mail for a full 100% money-back guarantee less the cost of shipping. When returning a product please reference your order number, sales receipt, and/or invoice number for proper tracking. If you buy our products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or assist you with any problems that you may encounter. Please call 1-800-333-5017 for more details or email us at support@venula.com.
Payment, Pricing & Promotions
Venula.com accepts American Express, MasterCard, and Visa. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone. Please call 1-800-333-5017. In the event your credit card is declined, Venula will inform you of this event and request a new credit card number. Please provide Venula with your new credit card number within 5 days so we can fulfill your order without you having to resubmit your order.

Email is not a secure method of transmitting credit card information. We advise that for your protection you do NOT send credit card information via an e-mail message to Customer Service. Instead, we suggest that you call us directly at 1-800-333-5017 or fax us at 310-943-1619 with your credit card information.

If you have a promotional coupon code that can be redeemed from Venula, please enter the offer code in the box in the shopping bag area upon checkout. The promotion will be reflected in the subsequent pages. If you would like to receive our timely promotions, please subscribe to our newsletter.

Order Status
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM PST (Noon) M-Th and 11am PST Friday will not be processed until the next business day. Please expect approximately 2 to 3 business days as the amount of time required for the processing and shipping of your order: You may request express shipping for an additional charge. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-800-333-5017 or email us at support@venula.com and we will gladly assist you.

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